ENTERPRISE BPO PORTFOLIO

End-to-end customer experience - and the operations behind it.

Every service is delivered from certified centers inshore in the UAE and Egypt, amplified by operational AI, and measured against internationally audited standards.

ISO 18295-1 & COPC Audited

Every operation is governed by audited international quality frameworks.

Dual Hub: 1,500+ Seats

Seamless inshore, nearshore & offshore delivery across UAE & Egypt.

AI & Multilingual CX Stack

15+ languages supported by omnichannel AI deflection and smart CRM tools.

OPERATIONAL SERVICE SCOPE

Explore Our Core Capabilities

BPO SERVICE

ISO 18295-1 AUDITED

CX & Contact Center

Our flagship service: fully managed, omnichannel contact center operations that cover the complete customer journey: acquisition and onboarding, activation, service and support, complaint resolution, retention and win-back, and loyalty and value growth. One customer, every channel, one record.

Key Delivery Scope:

Inbound customer care across voice, WhatsApp, email, live chat, social, SMS and bots.

Outbound sales, retention and win-back campaigns.

Omnichannel contact management on one unified agent desktop with a single customer record.

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BPO SERVICE

ISO 18295-1 AUDITED

HR Outsourcing (HRO)

End-to-end human resources outsourcing that removes administrative load from your team while keeping compliance and employee experience tight: from payroll to recruitment to training.

Key Delivery Scope:

Payroll & statutory compliance: accurate, on-time, aligned to each market's requirements (including the UAE Wages Protection System).

Workforce management: scheduling and administration.

Recruitment outsourcing: sourcing, screening and onboarding at scale.

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BPO SERVICE

ISO 18295-1 AUDITED

IT & Digital Transformation

Technology and digital-transformation services that stand up, migrate and modernize customer-experience operations (from contact-center build to intelligent automation ) so your CX runs on the right platform, integrated with the systems you already own.

Key Delivery Scope:

Contact-center setup & migration: build a new operation or migrate an existing one with minimal disruption.

CRM & IVR integration: connect Genesys or Exotel to Salesforce, Zoho, Freshdesk and your line-of-business systems.

RPA & chatbot implementation: automate repetitive work and deflect routine contacts.

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BPO SERVICE

ISO 18295-1 AUDITED

AI-Powered Solutions

AI-powered, human-led customer experience. We embed operational AI across the interactions we manage: so automation handles the high-volume, repetitive work and our people focus on the customers who need a human.

Key Delivery Scope:

Speech analytics across every interaction.

Real-time sentiment analysis: flagging frustrated customers for priority escalation.

Chatbots and AI-driven FAQ deflection with seamless human handoff.

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BPO SERVICE

ISO 18295-1 AUDITED

Back-Office Processing

The processing engine behind great customer experience. We handle the high-volume, rules-based operations that keep the front office running: accurately, at scale, under certified controls.

Key Delivery Scope:

Data entry & processing.

Document management.

Order & claims processing.

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BPO SERVICE

ISO 18295-1 AUDITED

Workforce Management

The discipline that keeps service levels and cost per contact under control: the right number of trained people, in the right place, at the right time, across every channel and every peak.

Key Delivery Scope:

Demand forecasting across channels and seasons.

Scheduling and shift optimization.

Real-time management and intraday adjustment.

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BPO SERVICE

ISO 18295-1 AUDITED

Quality Management & COPC Consulting

Quality management is how we turn certification into everyday performance: and how we help other operations do the same. We run COPC-aligned QA on our own delivery and offer consulting to organizations that want to lift their contact-center performance to the same standard.

Key Delivery Scope:

QA frameworks and scorecard design.

Calibration and quality governance.

COPC-aligned performance management: quality, satisfaction and operational metrics.

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CONTINUOUS IMPROVEMENT & SLA RIGOR

Audited Quality That Scales With Your Demand

We don't rely on static performance metrics. Our real-time dashboards and weekly QA framework guarantee operational momentum across every interaction.

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OPERATIONAL MOMENTUM

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