BACK-OFFICE PROCESSINGBack-Office Processing Outsourcing
The processing engine behind great customer experience. We handle the high-volume, rules-based operations that keep the front office running: accurately, at scale, under certified controls.
What's Included
Data entry & processing.
Document management.
Order & claims processing.
Payments & collections.
Quality assurance & audit.
How We Deliver
Delivered inshore across the UAE and Egypt under ISO 27001-2015 information-security controls and ISO 9001 quality processes, with automation applied to repetitive tasks for accuracy and throughput.
Technology Platform
Custom integrated back-office portals, document management systems (DMS), and Robotic Process Automation (RPA) bots.
Typical SLA Framework
SLA tables represent an illustrative framework. Final contracted SLAs are configured per engagement.
Processing accuracy
99.5% accuracy rate backed by QA audit
Turnaround time
Managed to agreed SLAs per process type
Throughput volume
Scaled to meet agreed weekly/monthly volumes
Onboarding Timeline
From contract signature to go-live typically runs 4 to 8 weeks, managed by a dedicated implementation team.
Process mapping
Documenting rules, defining exceptions, establishing QA checkpoints.
System configuration
Setting up workflows, access control, and integration with databases.
Pilot phase
Processing pilot batches, calibrating QA metrics, adjusting processes.
Scale-up
Full-scale processing, daily throughput monitoring.
Certifications
ISO 27001-2015, ISO 9001.
Ready To Start?
Book A Discovery Call Or Request A Proposal Customized For Your Volumes.