STRATEGIC ALLIANCEOur Global Partnership — Telecommunicate & Tyleia
Telecommunicate operates a strategic global partnership with Tyleia, expanding our delivery capability across 11+ countries and five continents while maintaining local accountability in the UAE and Egypt.
Who is Tyleia?
Tyleia is a peer-level global BPO generating USD 70M+ in annual revenue with 12,500+ professionals across 11 countries including Albania, Brazil, Colombia, India, Jamaica, Madagascar, Morocco, Nepal, and The Philippines. Tyleia brings a proven bridge into North America, Europe, and global delivery markets.
What This Partnership Enables
- Global reach with 12,500+ professionals across 11+ countries.
- Proven delivery capability for North American and European markets.
- Multilingual operations covering 15+ languages natively.
- Inshore local UAE & Egypt accountability paired with offshore cost efficiency.
- Single point of governance and SLA ownership for regional enterprise clients.
Combined Scale & Capability
Scale Capacity
500 Seats UAE; 1,000 Seats Egypt
12,500+ professionals
Revenue
USD 70M+
Footprint & Reach
UAE + Egypt; Inshore/Offshore/Nearshore; 15+ Languages
11+ countries across 5 continents
Role for Client
Local Delivery And Accountability
Global standards and capacity
Driving Cross-Border Collaboration Across the MENA Region
Our executive leadership regularly engages with enterprise executives, government authorities, and regional ecosystem partners to build long-term value.
Connecting Leaders, Shaping Regional CX Growth
Business بالعربي — The Leaders Forum
Telecommunicate proudly participates in premier regional events like Business بالعربي (The Leaders Forum), uniting decision-makers and creating strategic growth opportunities.
Our Global Delivery Network
Through the Tyleia partnership, Telecommunicate clients access certified delivery capability across:
Albania
Italian, English, German, Greek
Multilingual Balkans Hub. Government-Supported BPO. Competitive Costs. European Nearshore.
Brazil
Portuguese, English
Technology, Engineering, And Customer Support Recruitment. Staffing Flexibility.
Colombia
English, Spanish
Eastern US Time Zone. Bilingual Talent. Cost-Efficient. North American Cultural Compatibility.
India
English, Hindi
Global IT Hub. Skilled Professionals. Cost Advantage. Robust Infrastructure.
Jamaica
English, Spanish
US/Canada/UK Nearshore. Excellent English. 24/7 Operations. Strong Customer Relationship Skills.
Madagascar
French, English
European Farshore. STEM Education. Competitive Costs. Customer Service And Technology.
Morocco
French, Arabic, English, Spanish
European Nearshore. Crossroads Of Europe, Africa, Middle East. Growing IT.
Nepal
English
24-Hour Operations For US, Australia, UK Time Zones. Contact Center Expertise.
The Philippines
English, Spanish
Global Outsourcing Powerhouse. 1.2M+ Professionals. 24/7 Across All Service Lines.
Partnership Note: Telecommunicate and Tyleia operate as peer strategic partners. Telecommunicate is an independent UAE entity (AMD Holding group); Tyleia is an independent global entity. Neither owns or is a subsidiary of the other.