The certifiedcontact center and customer experience partner for Egypt, the GCC and North America.
Telecommunicate is a certified, AI-enabled BPO and contact center operator, part of AMD Holding. We deliver intelligent customer experience across eleven sectors from 500 seats in the UAE and 1,000 seats in Egypt - with inshore, offshore, and nearshore delivery capability - backed by a global network of 12,500+ professionals through our strategic partnership with Tyleia.
One partner. Three markets.
Certified regional delivery serving local enterprises, regional priorities, and international cost-efficiency.
GCC
500 UAE seats plus Egypt delivery - Arabic-first, government-grade CX for the UAE, Saudi Arabia and the wider Gulf.
Egypt
1,000 seats delivering inshore, offshore, and nearshore services - local scale, global standards, Arabic and English.
North America
Cost-efficient, certified, English-language delivery through a global network with a proven US client base via Tyleia.
Certified. Multi-model. Globally backed.
We run intelligent, omnichannel contact centers for enterprises and government bodies - delivered from 500 seats in the UAE and 1,000 seats in Egypt with inshore, offshore, and nearshore capability. Through our strategic partnership with Tyleia, our delivery network extends across 11+ countries spanning five continents. Our people are amplified by operational AI at every touchpoint, and every engagement is measured against internationally certified standards.
Externally audited. Applied every day.
ISO 18295-1
Customer contact centres standard
ISO 27001
Information security management
ISO 9001
Quality management systems
COPC
Customer operations performance
End-to-end customer experience - and the operations behind it.
EXPLORE ALL SERVICESCX & Contact Center
Our flagship service: fully managed, omnichannel contact center operations that cover the complete customer journey: acquisition and onboarding, activation, service and support, complaint resolution, retention and win-back, and loyalty and value growth. One customer, every channel, one record.
HR Outsourcing (HRO)
End-to-end human resources outsourcing that removes administrative load from your team while keeping compliance and employee experience tight: from payroll to recruitment to training.
IT & Digital Transformation
Technology and digital-transformation services that stand up, migrate and modernize customer-experience operations (from contact-center build to intelligent automation ) so your CX runs on the right platform, integrated with the systems you already own.
AI-Powered Solutions
AI-powered, human-led customer experience. We embed operational AI across the interactions we manage: so automation handles the high-volume, repetitive work and our people focus on the customers who need a human.
Back-Office Processing
The processing engine behind great customer experience. We handle the high-volume, rules-based operations that keep the front office running: accurately, at scale, under certified controls.
Workforce Management
The discipline that keeps service levels and cost per contact under control: the right number of trained people, in the right place, at the right time, across every channel and every peak.
Quality Management & COPC Consulting
Quality management is how we turn certification into everyday performance: and how we help other operations do the same. We run COPC-aligned QA on our own delivery and offer consulting to organizations that want to lift their contact-center performance to the same standard.
Deep expertiseacross eleven industries.
Powered by a multi-vendor technology ecosystem.
Telecommunicate operates a multi-vendor technology ecosystem - matching the right platform to each client's requirements, market, and scale. Our omnichannel solutions for the UAE market include Genesys, Exotel, and Robodesk. Our broader technology partner network includes Microsoft, Ziwo, Avaya, Salesforce, Freshdesk, Zoho, Aruba, and Novomind - all integrated with your existing CRM and business systems across voice, WhatsApp, email, live chat, social, SMS and bots.
Certified Technology Partners
Operational AI runs through every interaction we manage - speech analytics, real-time sentiment analysis, chatbots and AI-driven FAQ deflection, agent-assist and next-best-action, and predictive routing and workforce forecasting. AI handles the high-volume, repetitive work so our people focus on the customers who need a human.
Aligned with the UAE National Strategy for Artificial Intelligence 2031, which targets an AED 335 billion economic contribution and names the adoption of AI across customer services among its eight objectives.
Source: UAE AI Office - ai.gov.ae/strategy.
AI Capabilities in CX
Local expertise. Global delivery.
Through our strategic partnership with Tyleia - a peer-level global BPO with USD 70M+ in revenue and 12,500+ professionals delivering across 11+ countries including Albania, Brazil, Colombia, India, Jamaica, Madagascar, Morocco, Nepal, and The Philippines - Telecommunicate clients gain world-class international delivery capability and a proven bridge into North America. Two partners, one global standard of delivery.
Why Telecommunicate
Multi-model delivery
Inshore, offshore, and nearshore from the UAE and Egypt, with global reach through Tyleia.
Contact-center certified
ISO 18295-1 certifies the operation itself, recently awarded.
Arabic-first, 15+ languages
Serving diverse multilingual markets.
Multi-vendor technology
Genesys, Exotel, Robodesk, and 8+ technology partners, matched to your needs.
Global backing
Tyleia partnership across 11+ countries and AMD Holding group stability.
AI-enabled, human-led
Measurable CX outcomes under a defined SLA framework.
Trusted bythe region's most demanding organizations.
Hear directly from our valued partners
Real customer reviews and video feedback from our partners demonstrating our commitment to CX operational excellence.
Waseela x Telecommunicate
Noha Ramadan - Head of CX
“Partnerships aren’t just about working together; they’re about growing together. Waseela x Telecommunicate is a strategic collaboration delivering real value.”
Nour ElDin ElSherif x Telecommunicate
6 Years of Cooperation & Trust
“Nothing speaks louder than our Partnership experience. 6 years of cooperation, trust, and continuous CX excellence.”
Your CX transformation starts here.
A 20-minute online discovery call - Teams, Zoom or Google Meet. Or request a tailored commercial proposal.
Direct Contacts:
General Inquiries: info@tele-communicate.com